Maintenance Services

Amax has established a partnership with eCarePlus, recognised and trusted choice for those who take a proactive approach to their IT infrastructure. Our Break Fix maintenance services cover a wide range of vendors, allowing any hardware items to be placed under a maintenance agreement for durations ranging from 6 months to 5 years.

In the event that a covered hardware item experiences a fault, our team will promptly respond and rectify the issue within the agreed-upon service level agreement. For items not under coverage, rest assured, as we are available for emergency situations, with engineers ready to be called upon on an ad-hoc basis, billed according to time and materials.

Our expertise extends across various hardware types, including servers, storage, desktops, laptops, EPoS, peripherals, and communication hardware. We work with leading manufacturers such as HP, HPE, Cisco, Dell, IBM, Juniper, Lenovo, AMC, Fujitsu, Huawei, NetApp and many more.

Securing peak performance and uninterrupted operation of your computer hardware.
Hardware Support | Contracted Maintenance Agreement

Users typically only pay attention to computer hardware when there’s a problem. eCarePlus aims to mitigate disruptions during faults and proactively minimise the likelihood of issues. Whether you seek optimal availability or aim to prolong equipment lifespan for economic and environmental considerations, we offer comprehensive traditional break-fix maintenance. Each item is covered annually at a predetermined service level and fixed cost.

We collaborate with major hardware types, encompassing servers, desktop and laptop PCs, EPoS, peripherals, and communication devices, sourced from leading manufacturers such as HP, Dell, and IBM. Whether you operate as an SME, mid-market, large organization, or enterprise, our extensive coverage across the UK and Europe, coupled with a 24x7x365 response guarantee and online reporting, ensures constant coverage and timely updates. Additionally, we offer the option of permanent on-site maintenance engineers. Taking the traditional fixed contract approach, each item is covered annually at a predetermined service level for a fixed cost. What sets us apart is our guaranteed loan facility — if we cannot complete a repair within the specified time, we’ll install a replacement.

Service level agreements to match your needs from next business day response to a two hour fix 
24x7x365 service coverage 
Dedicated client management and UK based service desk 
Network of fully qualified engineers and strategic stock locations 

Industry Sectors include: Financial, Construction, Charity, Education, Engineering, Healthcare, Facilities, Pharmaceutical, Publishing, Professional Services, Retail, Leisure, Housing, Government and Vehicle Trade

Services include:
  • Hardware Support
  • Business Continuity
  • Managed Desktop
  • Outsources IT
  • Out of Hours Service Desk
  • Consultancy
  • Managed Services
  • Credentials:
  • Over 34 years' experience
  • Fully Qualified Engineers
  • Industry accreditations
  • ISO certifications
  • All support services from eCarePlus are provided through a central point of contact, leveraging the extensive skills and resources available at our dedicated 24/7 technical assistance center located at eCarePlus+ Headquarters.

    Services include:
  • UK and Ireland coverage
  • A single point of contact for all related incidents
  • Guaranteed responses and fixes within defined service level       agreement
  • Extensive spare resources
  • A vast network of skilled and accredited specialist consultants
  • 24.7 Service Desk and call logging facility
  • Service delivery management
  • Remote and onsite trouble shooting services
  • eCarePlus has invested heavily in the training and accreditation of it’s engineers and consultants and has the ability to support the following vendors:

    • Cisco
    • Nortel
    • 3Com
    • Allied Telesyn
    • Cabletron/Enterasys
    • Watchguard
    • Extreme
    • Nokia
    • Dell
    • Baystack
    • Draytek
    • Check Point
    • Zyxel
    • Netgear
    • Juniper
    • HP
    • IBM
    Scroll to Top